We use the following courier services:
Domestic: Tiki or JNE
International: Expedito or EMS Pos Indonesia
JABODETABEK: 1 – 3 business days
Outside JABODETABEK: 2 – 6 business days
We partner with Expedito and EMS Pos Indonesia for all international shipments outside of Indonesia.
Please note that processing times may be extended by an additional 5 to 10 days, depending on your shipping address and the selected courier.
Please be aware that orders might incur duties and taxes imposed by the customs of the destination country. It is the responsibility of the order’s recipient to pay any extra fees for customs clearance, as we cannot control or anticipate these charges.
Estimated delivery times are calculated based on the number of business days (Monday to Friday, excluding holidays) from the date you place your order. Please note that these are only estimated times and may vary depending on the destination.
Please verify that your delivery address details are accurate at the time of checkout to facilitate a smoother delivery process. Missing or incorrect information may lead to delays in delivery. We may contact you if we find any inaccuracies or missing details.
Delivery delays can arise from various factors, including pending payment verification, customs clearance issues, adverse weather conditions, reduced air cargo capacity, and local government-imposed lockdown measures.
No deliveries on Saturday, Sunday, or public holidays.
For domestic rates, please visit tiki.id. For international rates, check expedito.co.id or ems.posindonesia.co.id. Please note that international rates may fluctuate due to changes in exchange rates.
Shipping fees are determined by the order’s weight and volume. If the total weight surpasses 1 kg, an additional kg will be included in the shipping charges.
After placing an order, you will receive a payment confirmation email from us containing all the details of your purchase. Once your package is shipped, the tracking number will be emailed to you. Your tracking information can also be found by logging in to your account and viewing your orders.
Upon receiving your package, please inspect it carefully. If your order arrives damaged, please send a photograph or video to our email at info@tamanhayat.com or via WhatsApp at +6281385975746, along with your order number, within three (3) days of the arrival date. We will gladly exchange your order or provide a refund.
Be reminded that all ceramic items are created in small batches and may vary slightly in detail — a reflection of their handmade nature. Imperfections are part of the character, not necessarily defects. However, if we discover any minor imperfections in the item you buy, we will share pictures with you before delivery.
Once confirmed, please send packages to:
Taman Hayat Showroom
The City Resort Residence
Rukan Malibu Blok I No.23, Jl. Boulevard Raya No.7, East Cengkareng, Cengkareng
West Jakarta 11730 Indonesia
PIC: +6281385975746 (Taman Hayat Customer Service – Retur )
Phone Call or WhatsApp Chat +6281385975746
Email info@tamanhayat.com
We hope that you are pleased with your order. Should you encounter any issues, such as damage, and wish to return or exchange an item, please email us at info@tamanhayat.com or contact us via WhatsApp at +6281385975746.
