At Taman Hayat, you’re not just purchasing a product — you’re investing in quality, meaning, and purpose. Every piece we offer carries a story, crafted by skilled local ceramicists and artists using time-honoured techniques. By supporting us, you help sustain local craftsmanship and artistic traditions. Moreover, your choice reflects a growing awareness of living in harmony with nature. We advocate for green living through urban gardening, encouraging mindful spaces that positively impact the urban ecosystem. With exceptional customer service, we ensure your experience is as thoughtful as the products we create.
Operational hours: Monday to Friday 11.00 – 19.00 (GMT+7)
Phone Call or WhatsApp Chat: +6281385975746
Email: info@tamanhayat.com
To sign up, please follow the steps below.
Step 1: Browse Our Collection
Visit tamanhayat.com and explore our curated selection of handcrafted ceramics, home goods, and green living essentials.
Step 2: Select Your Items
Click on any product you love to view more details. Choose the quantity (and variation, if applicable), then click “Add to Cart.”
Step 3: View Your Cart
When you’re ready, click the cart icon (usually in the top right corner) and select “View Cart.” Review your items, make any adjustments, and click “Proceed to Checkout.”
Step 4: Enter Your Details
Fill in your billing and shipping information. Don’t forget to add any special instructions or discount codes if you have them.
Step 5: Choose Your Shipping & Payment Method
Select your preferred shipping option and payment method (bank transfer, e-wallets, etc., as available). Make sure everything looks good before confirming.
Step 6: Place Your Order
Click “Place Order” and wait for the confirmation page. You’ll also receive a confirmation email with your order details.
Step 7: Sit Back & Relax
We’ll carefully prepare and pack your order. Once shipped, you’ll receive tracking information so you can follow your item’s journey to your door.
Taman Hayat does not dispatch orders on weekends and national holidays. We will handle your orders on the next business days.
We accept Credit Card (Visa, MasterCard), Bank Transfer
You must complete the payment within 6 hours.
We use the following courier services:
Domestic: Tiki or JNE
International: Expedito or EMS Pos Indonesia
JABODETABEK: 1 – 3 business days
Outside JABODETABEK: 2 – 6 business days
We partner with Expedito and EMS Pos Indonesia for all international shipments outside of Indonesia.
Please note that processing times may be extended by an additional 5 to 10 days, depending on your shipping address and the selected courier.
Please be aware that orders might incur duties and taxes imposed by the customs of the destination country. It is the responsibility of the order’s recipient to pay any extra fees for customs clearance, as we cannot control or anticipate these charges.
Estimated delivery times are calculated based on the number of business days (Monday to Friday, excluding holidays) from the date you place your order. Please note that these are only estimated times and may vary depending on the destination.
Please verify that your delivery address details are accurate at the time of checkout to facilitate a smoother delivery process. Missing or incorrect information may lead to delays in delivery. We may contact you if we find any inaccuracies or missing details.
Delivery delays can arise from various factors, including pending payment verification, customs clearance issues, adverse weather conditions, reduced air cargo capacity, and local government-imposed lockdown measures.
No deliveries on Saturday, Sunday, or public holidays.
For domestic rates, please visit tiki.id. For international rates, check expedito.co.id or ems.posindonesia.co.id. Please note that international rates may fluctuate due to changes in exchange rates.
Shipping fees are determined by the order’s weight and volume. If the total weight surpasses 1 kg, an additional kg will be included in the shipping charges.
After placing an order, you will receive a payment confirmation email from us containing all the details of your purchase. Once your package is shipped, the tracking number will be emailed to you. Your tracking information can also be found by logging in to your account and viewing your orders.
Upon receiving your package, please inspect it carefully. If your order arrives damaged, please send a photograph or video to our email at info@tamanhayat.com or via WhatsApp at +6281385975746, along with your order number, within three (3) days of the arrival date. We will gladly exchange your order or provide a refund.
Be reminded that all ceramic items are created in small batches and may vary slightly in detail — a reflection of their handmade nature. Imperfections are part of the character, not necessarily defects. However, if we discover any minor imperfections in the item you buy, we will share pictures with you before delivery.
Once confirmed, please send packages to:
Taman Hayat Showroom
The City Resort Residence
Rukan Malibu Blok I No.23, Jl. Boulevard Raya No.7, East Cengkareng, Cengkareng
West Jakarta 11730 Indonesia
PIC: +6281385975746 (Taman Hayat Customer Service – Retur )
Phone Call or WhatsApp Chat +6281385975746
Email info@tamanhayat.com
We hope that you are pleased with your order. Should you encounter any issues, such as damage, and wish to return or exchange an item, please email us at info@tamanhayat.com or contact us via WhatsApp at +6281385975746.
